When you think Tanger Outlets, we hope that you think of the ultimate shopping experience. It’s why we do what we do.
Each and every one of us here at Tanger plays a part in bringing you a first-class experience when you visit one of our centers. But, there are those who truly go above and beyond. They are #TangerHeroes.
Each month, we’ll be putting one of our #TangerHeroes in the spotlight to give just a small peak into the hard work of our incredible people. This month, we’re highlighting Terry Dillow!
To choose which #TangerHero to honor each month, we usually pick from nominations submitted by fellow Tanger team members. However, Terry’s nomination actually started with a glowing review that a customer left on one of our kiosks in Shopper Services at our center in Ocean City, MD.
Heather, an Ocean City shopper, was struggling to use the Tanger App. She visited Terry who stepped in and did an “incredible” job explaining how to redeem receipts for her TangerClub rewards, navigate the center with ease, and browse all of the hottest deals of the day!
What’s more? Terry’s heroics extend far beyond a single encounter. She strikes up a warm and personal conversation with everyone that walks into Shopper Services, making them feel right at home at Tanger Outlets.
She is known to consistently exceed Tanger standards each month, to the point that she actually sets her own goals to ensure that she is always improving. In fact, Terry has created a little competition to help her teammates strive to break their own records, as well!
So, the next time you’re shopping in Ocean City, be sure to stop by Suite 685 and chat with Terry and the team – Be sure to ask them what “BAM” means. 🙂